Step 1: Click Members on the administrator dashboard to view the members of your organization.
Step 2: Click on the agent card to view the agent properties.
Step 3: To assign the outbound channel to an agent, they need to match the properties of the Outbound Work Type that has been created.
Step 4: The agent must now allocate the Outbound Flow to their profile. To do this, the agents must located the flow drop-down menu on the Agent Dashboard and select the relevant flow.