Step 1: Click Members on the administrator dashboard to view the members of your organization.
Step 2: Click on the agent card to view the agent properties.
Step 3: To assign the outbound channel to an agent, click Select Channels to open the options and select Outbound Call. Click the tick icon to save your selection.
Step 4: The agent must now allocate the Outbound Flow to their profile. To do this, the agent must click on the Settings tab on the top right of their agent dashboard and select Edit Profile.
Step 5: The agent must then click on outbound flows to add the outbound flows that has been created by the administrator.