Services tell Zailab's routing algorithm which agents are responsible for which departments. For example, if you have agents serving in a support capacity for your organization, you would create a Service called Support.
Step 1: Click Services on the administrator dashboard.
Step 2: This view shows a list of Services in your organization. Click the plus icon located on the top right-hand side of the list view to add a new Service.
Step 3: Enter a name for your Service and click Done. Your new Service can now be used to set up Work Types.
Note: Services cannot be removed while they are allocated to an agent or a work type.
Step 1: Click the trash can icon on the services view to activate the delete state.
Step 2: Click the Services you'd like to remove, then click the tick icon. (You can cancel the removal by clicking the cross icon.)