Step 1: You can respond to a contact via SMS in the interaction panel of the contact card. First, select SMS as a channel.
Step 2: If the contact has a mobile number saved the “To” field will automatically be filled in. SMS’s are sent from a no-reply number.
Step 3: Compose the body of the SMS in the text box highlighted below. Please note that the Send button will be greyed out if either the “To” field is not filled in. Click Send. Once the SMS has been sent, it will display in the interaction history of the contact.
*imp - If you no longer wish to send the SMS, you have the option to delete the draft. When you click on the bin icon you will be asked if you are sure you want to delete the SMS. You cannot delete an SMS after you have sent it.
*imp - You can select from canned responses by clicking on the message icon next to the send button.