Step 1: Click on the interaction Log button:
Step 2: The interaction log will give you an overview of all interactions. Every tile represents an interaction. A recording can only be retrieved on tiles featuring the word REC.
Step 3: To listen to the recording, click on the interaction tile. The below pop-up will appear, click on “Retrieve Recording”:
Step 4: Once you’ve retrieved the recording the below view allows you to view the duration of the recording, play or pause the audio.