Step 1: From the quality assurance manager dashboard, you can view all the agents in your team.
Step 2: To filter services for the various streams of agents, click on the filter icon located on the top left-hand side of your screen.
A drop-down menu for services offered will appear. Select the relevant service team that you want to assess.
Step 3: Click on the relevant Agent that you want to view.
You will be taken to the Performed Assessments view where you can see all the assessments for that agent.