The quality assurance manager has access to all the reports within the software.
These reports can be found along the following path: Zailab > Team Leader > Drawing Reports Drawing Reports
1. What types of report can I draw?
2. How do I open report files?
3a. How do I draw a waiting room report per day?
3b. How do I draw a waiting room report per work type?
3c. What does the waiting room report show?
4a. How do I draw an agent activity report for all agents?
4b. How do I draw an agent activity report per agent?
4c. What does the agent activity report show?
4d. Agent Activity Report (Beta)
5a. How do I draw an interaction log report?
5b. What does the interaction log report show?
6a. How do I draw a survey report?
6b. What does the survey report show?
7a. How do I draw a quality assessment report?
7b. What does the quality assessment report show?
8a. How do I draw a conversations report?
8b. What does the conversations report show?
9a. How do I draw a prospects report?
9b. What does the prospects report show?