Step 1: Click Reports on the team leader dashboard.
Step 2: Click Agent Activity.
Step 3: In the pop-up screen that appears, ensure View Individual Agent is selected.
Step 4: Select the agent's team.
Step 5: Select the individual agent.
Step 6: Select the date range to report on.
Step 7: Click Submit.
Step 8: Once the report has been prepared, you'll be presented with a pop-up. Simply click Download to download your report.
It will be delivered as a Zip-archived comma-separated-values file, which can easily be imported into Excel.