Step 1: Click Reports on the team leader dashboard.
Step 2: Click Waiting Room.
Step 3: In the pop-up that appears, click on the drop down menu to select the service you would like a report on.
Step 4: Select the date.
Step 5: Click Download Report. It will be delivered as a Zip-archived comma-separated-values file, which can easily be imported into Excel.
Step 6: Once the report has been downloaded, your dashboard will display a Download Successful message.