Step 1: From the administrator dashboard, click on Members on the left-hand side of your screen.
Step 2: On the Members dashboard, select the member you would like to allocate to a team.
Step 3: In your member properties, go down to Select Teams and click on the edit icon.
Step 4: Select the team you would like to add your agent to and click the tick mark icon to confirm.
Your agent will now be added to the selected team.