To view all members within your organization click on the “Company Directory Button” on the right-hand side of your home bar:
An overview of all members will display:
This view allows agents to not only see other members of the Organization but also relevant member information such as:
- name
- current state (Offline, On Duty, and various presence options as well as whether another member is on a call or not)
- email address
- extension number
Agents can also call other members by clicking on the “Call” button located at the bottom of a members tile
