Our new deployment is quite a doozy, the email forwarding feature is as its name suggests.
A feature that allows you to forward received emails to anyone internal or external.
This feature takes the form of a small button at the bottom left-hand side of your interaction view on the contact card.
By clicking on this button you will be greeted with the “compose email” view
By clicking on the expand button you will maximize the “compose email” view and be able to add text or attachments to your email.
You will only be able to send an email once you have given it a “to:” address, adding additional text to the email is optional.
Once the email has been sent it will look as follows.