Administrators now have the ability to disable the not responding feature for agents via the waiting room node in the work flow designer.
Simply click on the drop down menu of the waiting room node and select the “edit” option
This will allow you to edit the waiting room, under the “number of Rings” section you will be able to disable the Not Responding feature via a toggle switch.
Simply change the toggle switch from “Yes” to “No”, this will disable the not responding feature for any agents receiving calls via this waiting room.
*By default the Not Responding feature is live for all members, the only way to disable it is via the waiting room node.