Waiting Room Node:
The waiting room node now has an added feature, allowing you to control what occurs when an agent receives a call via the flow with regards to conversations.
Administrators can now disable the call notification that appears when a call serves to an agent
As well as disabling the contact card from opening.
All interactions are still tracked via the interaction log and various reports.
Dialler Types:
Additional Dialler Types are now available via the Campaign Manager Dashboard:
- Preview
- Progressive
- Power
More details about how these dialler types function and their additional features are available on the following knowledge base article