The Additional Data feature allows an Administrator to take the information captured via the Pattern Menu, IVR, API Call and, Input Dialog Nodes and publish it on the Contact Centre Agents Contact Card and Interaction Log view.
If a Work Flow has the above-mentioned nodes in use, you will be able to publish the captured information onto the contact card for agents.
To publish the captured information onto the contact cards an Administrator needs to configure the Additional Data drop-down for an Inbound Contact Centre Flow (this will need to be set up for each inbound flow that contains data you want to publish on the Contact card)
The Variable names are case sensitive and need to match the variable names on the nodes exactly. While you can make the display name anything you choose.
Once correctly configured, the captured data will be visible on the contact card under “Show More”
Clicking on the “Show More” option will present the captured data to the agent.