03 November - This feature will be coming soon! Instant Messaging Integration

In the interest of providing our clients with Rewarding Conversations, Zailab has developed instant messaging integration. 

By Integrating WhatsApp features into our dynamic platform clients will be able to communicate with customers in an effective and objective oriented manner. 

The release of Instant messaging integration comes with the following features:

• Agents can communicate with clients via the contact card. 

• Agent Activity monitoring 

[ View the number of handled Instant messages from the daily statistics view and Agent reports]

• Waiting Room Distribution Reports

[See the total number of Instant messages received and which departments handled the interactions via the Waiting Room reports]

• Interaction reports

[See key interaction information via the Interaction reports]

• Creating of new Disposition lists

• Create Instant Message Work Types 
• Create Instant Message Work Flows
• View interaction transcripts 

[Transcripts are visible on the interaction log]

To enable WhatsApp for your Organization please contact the sales team at [e-mail]