The following changes have been made to the live dashboard.
Changes
1. On the Live Dashboard, Total Missed Count has been added to the Not Handled Widget, showing how many calls routed to the agent were disconnected.
2. Total Calls Forwarded Count has also been added to the Not Handled Widget, showing the total number of calls that exited the call flow and were forwarded to a specified number.
3. Sound and Chrome notifications were added to Incoming interactions. The agent will now hear a tone when they have not responded to any of the following interactions:
- Call
- SMS
- Prospect
- Callback
- Reminder
