Our latest release saves agents time with canned-response functionality for SMS messages and emails; canned responses are pre-written templates for common questions and other repetitive messages.
- It is now possible to create, edit and delete canned responses for SMS messages and emails.
- Email responses feature full rich-text support.
- Find out how to set up and manage canned responses by reading this article.
- It is now possible to choose a canned response from a dropdown list for emails and SMS messages.
- Note: In order to use canned responses, they must be set up by an administrator.
- Find out how to send canned responses by reading this article.