Campaign Managers are now able to implement Dialing rules and Webhooks for specific types of campaigns.
Dialing Rules can be implemented on the Power and Progressive dialer types.
This will allow Campaign managers to automate the re-queuing of leads with specific outcomes.
Outcomes available for re-queuing are:
- No Answer
Requeue Delays are set to hours, with maximum attempts ranging from 1 to 10. Multiple Dialling rules can be implemented for a single Campaign.
Webhooks can be implemented on the Preview dialler campaign, allowing for the automatic uploading of leads from various cloud-based sources.
Webhook configuration is set per campaign, for more information please contact support at Support@zailab.com