As an agent, you are able to change your currently selected outbound flow.
This can be done by selecting the drop-down list located on the right-hand side of the activity panel.
Agents need to select an appropriate outbound flow to be able to make calls, once selected the outbound flow will reflect on the agent dashboard.
If you do not match the requirements of an active outbound work type you will see the text “Private(No Flow)” with no drop-down options this is to indicate that your calls are not made via a prebuilt flow.
Private (No Flow) calls are not recorded, and if you do not have the correct permissions you will not be able to call out via this method.
*imp - Agents attempting to make calls via private (no flow) may hear a message stating “Your class of service does not permit you to make this call, please contact your system administrator to change your class of service”, this indicates that the agent does not have the correct permissions to make outbound private calls.
