An agent can edit their agent profile at any time while being logged into their dashboard.
At the top right-hand side of the agent dashboard, you will be able to click a cog-wheel icon to get a drop-down list where you will be able to click Edit Profile as seen below
Once you have clicked on edit profile, the dashboard will show all the details for the agent profile. You will be able to see and change a few of the details for your profile such as:
- An agent can upload a profile picture.
- Change the name of the agent profile.
- View the organization you are a part of.
- Change your password.
- The agent will also be able to see the contact details for their profile.
- An agent will also be able to find their Zaiphone details.
- A agent can also implement a personal voicemail, call forward and a email signature.
Editable fields will have a pencil icon next to them, click on the pencil icon to edit the selected field.