The recent activity view allows an agent to see all successfully connected interactions that they have handled/worked on.
From the recent activity view agents are able to see the following information:
- Client's name - unless the contact was not saved.
- The type of interaction - inbound call, outbound call, chat, email, SMS, ticket, or instant message.
- Date of the interaction
- From and to information - such as the caller's number or sender's email address.
Agents are also able to click on the tiles to open their contact card and view the interaction from there.
The recent activity view shows interactions in descending order from newest to oldest.
Agents are able to refresh this view after finishing an interaction by clicking on the refresh button located at the bottom of their view.