The Call forward feature is a useful feature that allows agents to redirect calls from their dashboard to another location/device.
The following steps will show how to enable call forwarding:
Step 1: On the home screen of your agent dashboard you can click on the “Settings” button on the top right and then click on “Edit Profile” as shown in the image below.
Step 2: From here you click on the edit icon as shown below.
Step 3: At this stage, you can toggle your call forwarding function to enable or disable. You may also choose the times you would like the call forwarding to take place and finally you can also choose whether you want the call to forward to an extension or to an actual number. Please see the options below.
Step 4: Once you have made your desired selections and entered your number or extension, you can click Done as below.
Step 5: You will now see whether your call forward was enabled and to which number the call will forward to.