Method 1:
After ending an interaction you will enter a “conversing: wrap up” state and the “end wrap-up” button on the contact card will become clickable. Clicking the “end wrap-up” button on the contact card will cause you to exit the “conversing: wrap-up” state.
Method 2:
After ending your interaction you will enter a “conversing: wrap-up” state if you minimize/close the contact card you will see that you are in wrap-up oin the webphone, by clicking on “end wrap-up” on the webphone you will be put back into a “waiting” state.
Method 3:
After ending your interaction you will enter a “conversing: wrap-up” state if you minimize/close the contact card while on the connected interactions view, you will be able to end “wrap-up” by clicking on the “end wrap-up” button on the interaction tile.