From time to time agents require assistance and this can be achieved with the Assist feature.
When an agent clicks on the Assist icon they virtually raise their hand which will turn the icon red. All Team Leaders that share the same team as the agent are notified.
The team leader can then click on the Assist icon to see which agent raised their hand. The Team Leader Assist icon will be green.
The team leader can lower the agent’s raised hand and assist the agent as seen below.
