The Dialler Status feature on the agent dashboard is there to show the agent the dialler status when receiving campaign leads. There are two ways to get to the Dialler Status feature. The one automatically occurs when receiving a campaign lead when the call is answered. The other way is to click on the Dialler Status button as shown below.
Once clicked the agent will be presented with the view below.
Once a campaign lead is served and the call is accepted, the data of the lead will populate in the above image as shown below.
In the image above you can see the following data that populates the Dialer Status view.
Channel - Indicates the channel or interaction type.
Work Type - indicates the work type that is associated with the lead that was served.
The contact window provides the name, number, and email addresses associated with the lead that is being dialed.
Campaign - This section provides the name of the Campaign this lead is from.
Prospect List - This section shows you the name of the prospect list that this lead is part of.
Successful - indicates the number of leads from the above-mentioned list that were marked as successful by agents.
Unsuccessful - indicates the number of leads from the above-mentioned list that were marked as unsuccessful by agents.
Pending - indicates the number of leads from the above-mentioned list that were marked as pending by agents
Not Served - indicates the number of leads from the above-mentioned list that have yet to be served to agents.
The last window provides the agent with a history log of the status of all the calls that were made. The date and time are also indicated here.
On the Dialler Status dashboard at the bottom of the page you will find three more options:
These options are Open, Refresh and End. The Open button allows you to open the contact card as below. The contact card will relate to the information from the Dialler Status page.
The Refresh button on the Dialler Status page (second image above) just allows you to refresh your page should it be required.
Lastly, the End button allows the agent to end the interaction he/she may be on and get a new lead served to them should additional leads be available.
The above article is a simplified way of monitoring your Dialler Status.