Customers will now be required to log any issues, queries and/or service requests via the new Zai Support portal.
There are 3 request types:
- Service Request - Allows clients to request changes to be made by the Zai Support team.
- Query - Pose platform-related questions to the Zai Support team.
- Incident - Report issues to the Zai Support team.
Clients are also able to access the Zailab knowledge base and view release notes from the new support portal.
For more information about this please see the following articles: