Logging a ticket with ZaiSupport:
Users will need to access the Customer Portal and click on “Contact us”
From the customer ticket portal you will need to select from one of the following options:
- Service Request - Log a request for changes to be made to your organisation (removal of members, changing of flows etc).
- Query - Log a query to find out information about specific functionality or features.
- Incident - report incidents or issues to the ZaiSupport team.
Once you have selected one of the above options you will be taken to the “raise request” view, here you will need to provide information about your request.
Once you have filled in the form click the “send” button to have your request sent to the ZaiSupport team.
Users that have logged into the ticketing portal will have the option to chat with a support agent or access the portal knowledge base.