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  2. Quality Assessment Manager

Quality Assessment Manager

Getting Started

  • What is the difference between QA manager and quality assessor?
  • How do I use the QA manager dashboard?

Monitoring Agent's performance

  • Who has access to agent survey results?
  • How do I create a QA form?
  • How do I assess an agent?
  • Where do I find past assessments?

Reporting

  • How do I pull a quality assessment report?
  • Overview of the quality assessment report
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