Quality Assessment Manager

Getting Started

• What is the difference between QA manager and quality assessor?
• How do I use the QA manager dashboard?

Monitoring Agent's performance

• Who has access to agent survey results?
• How do I create a QA form?
• How do I assess an agent?
• Where do I find past assessments?

Reporting

• How do I pull a quality assessment report?
• Overview of the quality assessment report