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Zailab
Quality Assessment Manager
Quality Assessment Manager
Getting Started
What is the difference between QA manager and quality assessor?
How do I use the QA manager dashboard?
Monitoring Agent's performance
Who has access to agent survey results?
How do I create a QA form?
How do I assess an agent?
Where do I find past assessments?
Reporting
How do I pull a quality assessment report?
Overview of the quality assessment report
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