Agent
Contact Card – General
Getting Started
Agent Profile
Agent Dashboard
- Agent Dashboard - Selecting Disposition codes
- The Zailab Mailbox
- How do I see all the members in my organization?
- How do I create a new contact?
- How does my agent dashboard work?
- What can I do in the agent dashboard?
Contact Card – Inbound
- How do i transfer a call via the transfer List on the contact card
- What happens when I receive a ticket
- How do I transfer calls to a Work Type
- What happens when I receive an Instant Message
- How do I delete a contact?
- What happens when I receive a call?