Agent

Contact Card – General

• BETA: How do I perform a warm transfer?

Getting Started

• How do I confirm my agent invitation?
• How do I use the ZaiCommunicator Chrome extension?

Agent Dashboard

• How do I see all members on call?
• How do I create a contact?
• How does my agent dashboard work?
• What can I do in the agent dashboard?
• What are conversations and interactions?
• What are break codes?

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Contact Card – Inbound

• How do I see member activity when transferring a call?
• How do I delete a contact?
• What happens when I receive a call?
• What happens when I receive an email?
• What happens when I receive an SMS?
• How do I schedule a callback?

Contact Card – Outbound

• How do I make a call?
• How do I send an SMS?
• How do I send an email?
• How do I schedule a callback?