Administrator
Getting started
How to
- Implement screen pop URL appearing in iFrame
- Setup last member look-up and routing based on a preset timeframe
- Implement agent sampling
- Configure regular expressions
- Upload and create Audio
- Configure the send SMS node
Access Control
Additional Functionality
- How to create a transfer list
- How do I view Audit Trails
- Emergency Announcements
- Setting up the Load Balancer
- Flow Versioning
- LDAP feature
Disposition Lists
Accounts
Routing and the Single Waiting Room
Interaction Flows
- Waiting Room Announcements
- How do I setup a Ticket Flow
- Subflow - Creation and implementation
- How to Import/Export Work Flows
- Setting up a Pattern Menu
- How to create an Instant message flow
Members
- Capacity Rules
- What is SAML & how does it work
- How do I invite members?
- How do I remove invitations?
- How do I edit member properties?
- How do I set my members' outbound capabilities?