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  2. Supervisor

Supervisor

Getting Started

  • How does my dashboard work?

Monitoring Team Activity

  • Grid Views on Teamleader dashboard
  • How do I access agent interactions?
  • How do I access daily agent activity pop-ups?
  • How do I drill down into my organization's interactions?
  • How do I view Reminders on the Team leader Dashboard
  • What is the live dashboard?

Mobile View

  • Team leader Dashboard Mobile View Overview

Live Dashboard

  • Live Dashboard Grid View

Contact Center Monitoring

  • Contact Center Monitoring Dashboard
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