Supervisor
Getting Started
Monitoring Team Activity
Drawing Reports
- Interaction Reports - Disposition Codes
- What do the participation outcome codes mean?
- How do I download and interpret reports for interaction distribution within departments?
- How do I download and interpret reports comparing interaction distribution within subdepartments?
- How do I download and interpret reports on individual agent performance?
- How do I download and interpret reports comparing my agents' performance?
Drawing Reports (Legacy)
- How do I open report files?
- How do I pull a conversations report?
- How do I pull a daily waiting room report?
- How do I pull a prospects report?
- How do I pull a quality assessment report?
- How do I pull a survey report?