Supervisor

Getting Started

• How does my dashboard work?

Monitoring Team Activity

• Grid Views on Teamleader dashboard
• How do I access agent interactions?
• How do I access daily agent activity pop-ups?
• How do I drill down into my organization's interactions?
• How do I view Reminders on the Team leader Dashboard
• What is the live dashboard?

Mobile View

• Team leader Dashboard Mobile View Overview

Live Dashboard

• Live Dashboard Grid View

Contact Center Monitoring

• Contact Center Monitoring Dashboard