How do I register a softphone?
How does my dashboard work?
Monitoring Team Activity
How do I access agent interactions?
How do I access daily agent activity pop-ups?
How do I see missed calls?
What is the live dashboard?
Why does the tile turn red?
How do I open report files?
How do I pull a conversations report?
How do I pull a daily waiting room report?
How do I pull a prospects report?
How do I pull a quality assessment report?
How do I pull a survey report?
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BETA: How do I transfer calls to other members?
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