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  2. Campaign Manager

Campaign Manager

Getting Started

  • Agent Availability dashboard
  • How does my dashboard work?

Dialler Types

  • Power Dialler
  • Dialler Types - Preview, Progressive and Power

Campaign management

  • Creating & uploading a prospect list
  • How do I change to the list view on the Campaign manager and what does it show me?
  • How do I create a campaign?
  • How to upload a DNC (Do not call ) list
  • How to view Campaign Manager Audit Trails
  • The function of Running and Pausing on a campaign
See all 7 articles

Reporting

  • How do I open CSV files in MS Excel?
  • How do I pull a campaign report?
  • What's in the prospect report?

How to

  • Export prospects
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