Campaign Manager

Getting Started

• Agent Availability dashboard
• How does my dashboard work?

Dialler Types

• Power Dialler
• Dialler Types - Preview, Progressive and Power

Campaign management

• Creating & uploading a prospect list
• How do I change to the list view on the Campaign manager and what does it show me?
• How do I create a campaign?
• How to upload a DNC (Do not call ) list
• How to view Campaign Manager Audit Trails
• The function of Running and Pausing on a campaign

See all 7 articles

Reporting

• How do I open CSV files in MS Excel?
• How do I pull a campaign report?
• What's in the prospect report?

How to

• Export prospects