Release Notes

March 2020

• 19 March - Changes to Agent Availability Drill down view
• 04 March - Interaction Log Filter Update
• 02 March - Custom fields and Custom Wrap-up Timers

February 2020

• 12 February - Member Widget: Visual Changes
• 10 February - Campaign Manager Headers and CSV
• 11 February - End wrap-up button on the agent dashboard
• 11 February - End Interaction Button on Agent Dashboard

January 2020

• 31 January - Campaign Manager Dashboard Changes

December 2019

• 05 December - Dashboard Audio Changes

November 2019

• 27 November - Personal Voicemail customizable audio
• 27 November - Delete Audio Functionality
• 21 November - Email Signatures
• 18 November: Email Forwarding

October 2019

• 14 October: Mailbox Updates

June 2019

• 25 June: Terminology Changes
• 13 June: Canned Responses

May 2019

• 30 May: Reporting Updates
• 9 May: Inline Email Images, Personal Mailboxes and Reporting UI

April 2019

• 15 April: Low-Balance Notifications (BETA)
• 8 April: Changes to Live Dashboard and Notification Tones
• 5 April: Rich Text Controls
• 2 April: Call-Recording Pause and Resume (BETA)

March 2019

• 18 March: Call Transfers for All Roles (BETA)
• 12 March: CC and BCC Dropdowns
• 7 March: Multiple Recipients in Outgoing Emails

February 2019

• 27 February: Incoming Message Tones
• 19 February: Contact Card

December 2018

• 14 December: Warm Transfers

November 2018

• 14 November: Supervisor Dashboard changes
• 8 November: Name Change in Work Flow Designer

October 2018

• 30 October: Billing
• 16 October: Bug fix report
• 15 October: Missed calls now available on Interaction Log
• 9 October: Real-time view of members on call

September 2018

• 26 September: Reporting and Live Dashboard
• 25 September: Interaction log changes
• 19 September: Team-leader dashboard changes