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Zailab
Release Notes
Release Notes
June 2020
18 June - Team view Filter & Interaction Log Updates
09 June - Additional Info
May 2020
20 May - Daily statistics are available to agents
18 May - Disable Not Responding at an Administrator level
15 May - Waiting Room Node changes and updated dialler types
March 2020
19 March - Changes to Agent Availability Drill down view
04 March - Interaction Log Filter Update
02 March - Contact Fields and Custom Wrap-up Timers
February 2020
12 February - Member Widget: Visual Changes
11 February - End wrap-up button on the agent dashboard
11 February - End Interaction Button on Agent Dashboard
10 February - Campaign Manager Headers and CSV
January 2020
31 January - Campaign Manager Dashboard Changes
December 2019
05 December - Dashboard Audio Changes
November 2019
27 November - Personal Voicemail customizable audio
27 November - Delete Audio Functionality
21 November - Email Signatures
18 November: Email Forwarding
October 2019
14 October: Mailbox Updates
June 2019
25 June: Terminology Changes
13 June: Canned Responses
May 2019
30 May: Reporting Updates
9 May: Inline Email Images, Personal Mailboxes and Reporting UI
April 2019
15 April: Low-Balance Notifications (BETA)
8 April: Changes to Live Dashboard and Notification Tones
5 April: Rich Text Controls
2 April: Call-Recording Pause and Resume (BETA)
March 2019
18 March: Call Transfers for All Roles (BETA)
12 March: CC and BCC Dropdowns
7 March: Multiple Recipients in Outgoing Emails
February 2019
27 February: Incoming Message Tones
19 February: Contact Card
December 2018
14 December: Warm Transfers
November 2018
14 November: Supervisor Dashboard changes
8 November: Name Change in Work Flow Designer
October 2018
30 October: Billing
16 October: Bug fix report
15 October: Missed calls now available on Interaction Log
9 October: Real-time view of members on call
September 2018
26 September: Reporting and Live Dashboard
25 September: Interaction log changes
19 September: Team-leader dashboard changes
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