Release Notes

September 2023

• 22 September | Screen pop URL appearing in Iframe on Agent dashboard
• 01 Sept | Waiting room config | Agent Sampling

August 2023

• 14 Aug | Updated view on set variables and Additional dialog boxes

July 2023

• 12 July | Last Member Look Up API and routing
• 25 July | New Variable for Email Flows
• 18 July | Team Leaders eligibility for outbound flows

June 2023

• 15 June | Updates to the assist view
• 14 June | Creating custom presence codes
• 09 June | Filtering on work types
• 07 June | Viewing flows associated with Subflows
• 07 June | Handle time Alerts
• 06 June | Changes to Contact Card Transfer options

May 2023

• 23 May | Auto Logout
• 04 May | New Grafana Endpoint

April 2023

• 24 April - Transfer and Consult Variables
• 18 April - Adding the Define variable field to the Post Interaction Processing

March 2023

• 31 March - SMS Gateway
• 23 March - Ability to change the Dialler type of a campaign
• 06 March - Channel Availability changes

February 2023

• 23 February - changes to SFTP upload
• 01 Feb - New Customer Portal

January 2023

• 10 January - End chat indication

December 2022

• 12 Dec - Agent dashboard waiting room view
• 08 December - Dialing rules update
• 02 December - Prospect List updated view

November 2022

• 28 November - Flow designer update
• 23 November - Update Live dashboard total waiting interactions view
• 09 November - Changes to requeue times
• 09 November - Last Agent Routing

October 2022

• 17 October - Adding multiple audio messages
• 14 Oct - Upgrades to Contact Center Monitoring dashboard
• 13 Oct - Send SMS Node
• 12 October - Disposition list bulk upload
• 04 Oct - Exporting leads
• 04 Oct - Send Email Node

September 2022

• 28 September - Live dashboard grid view update
• 19 September - Regular Expressions

August 2022

• 22 Aug - Teamleader Live dashboard Grid View update
• 15 August - Updates to SMS flow
• 15 August - Updates to Instant Message flow
• 15 August - Updates to email flow

July 2022

• 12 July - Mobile TL Dashboard
• 05 July - Custom Interaction Log Filters
• 05 July - Interaction Log Filter Changes

June 2022

• 24 June - Audio Groups

October 2021

• 12 October - Channel Availability

September 2021

• 06 September - Adding Comments to dispositions
• 06 September - Raising hands
• 02 September - Contact Center Monitoring Campaign Manager Dashboard

August 2021

• 30 August - Setting Campaign operating hours
• 18 August - Web hooks & Dialling Rules
• 12 August - Updated Campaign Manager Dashboard

July 2021

• 28 July - Changes to Members view
• 20 July - Webphone changes
• 12 July - Interaction Log Filter changes
• 05 July - Live Dashboard/grid view -Answered in SLA

June 2021

• 30 June - Transfer List
• 29 June - Smart Routing
• 29 June - Interaction log filter advanced filter changes

May 2021

• 27 May - Live dashboard Grid view shows agent information
• 20 May - Interaction reports reflect Disposition outcomes
• 12 May - Tier 3 dispositions
• 11 May - IVR/Pattern menu Timeout option

April 2021

• 26 April - Campaign Manager Audit Trail
• 19 April - Changes to reports
• 15 April - Waiting Room Announcements
• 09 April - Changes to Public Holidays Node
• 06 April - Assigning multiple outbound numbers to a flow

March 2021

• 30 March - Audit Trails
• 08 March - Tickets Release Notes
• 08 March - Transferring Calls to Work Types
• 03 March - Webphone Beta version

February 2021

• 10 February - Do not call list uploading
• 05 February - Changes to Reminders
• 05 February - Changes to Bulk member deletion
• 02 February - Power Dialler Changes

January 2021

• 27 January - Sub Flows
• 21 January - Alert (System notifications)
• 15 January - Access Control
• 07 January - Business Partner & Contact Center Tiles
• 04 January - Emergency Announcements

December 2020

• 18 December - Load balancer
• 18 December - Capacity Rules

November 2020

• 27 November - List view on Campaign Manager
• 25 November - Updates to the QA and QA Manager
• 23 November - Versioning of Flows
• 19 November - List Views on the Teamleader dashboard
• 06 November - Importing & Exporting Work Flows
• 03 November - This feature will be coming soon! Instant Messaging Integration

October 2020

• 07 October - Rescheduling Campaign Leads

August 2020

• 26 August - Scheduled Reporting
• 17 August - LDAP - Inviting multiple members using SMTP
• 19 August - Teamleader Dashboard Widget changes
• 5 August - 3rd party Authentication SAML SSO

July 2020

• 31 July - Uploading of Campaign leads via SFTP

June 2020

• 18 June - Team view Filter & Interaction Log Updates
• 09 June - Additional Info

May 2020

• 20 May - Daily statistics are available to agents
• 18 May - Disable Not Responding at an Administrator level
• 15 May - Waiting Room Node changes and updated dialler types

March 2020

• 19 March - Changes to Agent Availability Drill down view
• 04 March - Interaction Log Filter Update
• 02 March - Contact Fields and Custom Wrap-up Timers

February 2020

• 12 February - Member Widget: Visual Changes
• 11 February - End wrap-up button on the agent dashboard
• 11 February - End Interaction Button on Agent Dashboard
• 10 February - Campaign Manager Headers and CSV

January 2020

• 31 January - Campaign Manager Dashboard Changes

December 2019

• 05 December - Dashboard Audio Changes

November 2019

• 27 November - Personal Voicemail customizable audio
• 27 November - Delete Audio Functionality
• 21 November - Email Signatures
• 18 November: Email Forwarding

October 2019

• 14 October: Mailbox Updates

June 2019

• 25 June: Terminology Changes
• 13 June: Canned Responses

May 2019

• 30 May: Reporting Updates
• 9 May: Inline Email Images, Personal Mailboxes and Reporting UI

April 2019

• 15 April: Low-Balance Notifications (BETA)
• 8 April: Changes to Live Dashboard and Notification Tones
• 5 April: Rich Text Controls
• 2 April: Call-Recording Pause and Resume (BETA)

March 2019

• 18 March: Call Transfers for All Roles (BETA)
• 12 March: CC and BCC Dropdowns
• 7 March: Multiple Recipients in Outgoing Emails

February 2019

• 27 February: Incoming Message Tones
• 19 February: Contact Card

December 2018

• 14 December: Warm Transfers

November 2018

• 14 November: Supervisor Dashboard changes
• 8 November: Name Change in Work Flow Designer

October 2018

• 30 October: Billing
• 16 October: Bug fix report
• 15 October: Missed calls now available on Interaction Log
• 9 October: Real-time view of members on call

September 2018

• 26 September: Reporting and Live Dashboard
• 25 September: Interaction log changes
• 19 September: Team-leader dashboard changes