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Agent

Agent Dashboard

  • What is the difference between a conversation and a Interaction
  • Agent Dashboard Overview
  • Channel Availability
  • Assist - Raising your hand
  • Notifications / Reminder Feature
  • Alerts
See all 20 articles

Contact Card

  • How do I End Wrap-up
  • How to update the status of my conversation
  • how to transfer calls to a work type
  • How do I edit/update a contact?
  • How to transfer a call using transfer list?
  • How to compose a Note
See all 15 articles

Contact Card - Inbound

  • What happens when I receive an SMS?
  • What happens when I receive a call?
  • What happens when I receive an email?
  • What happens when I receive a ticket?

Contact Card - Outbound

  • How to send an SMS
  • How to make an outbound call
  • How do I send an email?

Webphone

  • Webphone - Embedded Zailab Webphone
  • Webphone - Stand Alone Webphone

How to

  • Change my user name
  • Insert an image into my email?
  • Disposition interactions
  • Sign into my agent dashboard
  • Reschedule a campaign lead from the contact card
  • Create/delete a contact
See all 12 articles
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