Agent 2.0 (updated knowledge base)
Agent Dashboard
- What is the difference between a conversation and a Interaction
- Agent Dashboard Overview
- Channel Availability
- Assist - Raising your hand
- Notifications / Reminder Feature
- Alerts
Contact Card
- How do I End Wrap-up
- How to update the status of my conversation
- how to transfer calls to a work type
- How do I edit/update a contact?
- How to transfer a call using transfer list?
- How to compose a Note
Contact Card - Inbound
Contact Card - Outbound
Webphone
How to
- Change my user name
- Insert an image into my email?
- Disposition interactions
- Sign into my agent dashboard
- Reschedule a campaign lead from the contact card
- Create/delete a contact