Agent Dashboard
- What is the difference between a conversation and a Interaction
- Agent Dashboard Overview
- Channel Availability
- Assist - Raising your hand
- Notifications / Reminder Feature
- Alerts
- Mailbox
- Activity Panel - breakdown
- Dashboard Sound effects - toggling the dashboard sounds
- Company Directory - Finding members within your organization
- Outbound Flow Selection Drop-down
- Presence Selection - Selecting your presence
- Settings > Edit profile
- Logging out - How to correctly log out of your dashboard
- Connected Interactions
- Recent Activity
- Recent Conversations
- Dialler Status
- Interaction Log - how to search for interactions
- My Stats