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  3. Agent Dashboard

Agent Dashboard

  • What is the difference between a conversation and a Interaction
  • Agent Dashboard Overview
  • Channel Availability
  • Assist - Raising your hand
  • Notifications / Reminder Feature
  • Alerts
  • Mailbox
  • Activity Panel - breakdown
  • Dashboard Sound effects - toggling the dashboard sounds
  • Company Directory - Finding members within your organization
  • Outbound Flow Selection Drop-down
  • Presence Selection - Selecting your presence
  • Settings > Edit profile
  • Logging out - How to correctly log out of your dashboard
  • Connected Interactions
  • Recent Activity
  • Recent Conversations
  • Dialler Status
  • Interaction Log - how to search for interactions
  • My Stats
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